Return policy
At TEAMJOY ALL SAFE LLC, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 30 days after receiving their folding stool.
To be eligible for a return, the item must:
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Be unused and in the same condition as received, except where the item is defective or damaged
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Include original packaging and accessories, where applicable
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Include proof of purchase or order information
To start a return request, please contact our customer service team at:
Customer Service Email:
Please include your order number, product details, and the reason for the return. Our team will review your request and provide further instructions, including the return procedure and return address.
Please contact us and obtain return instructions before sending any item back.
Return Shipping
Customers are responsible for return shipping costs for returns due to a change of mind or other reasons not caused by our error, unless applicable law requires otherwise.
If an item arrives defective, damaged, or incorrect due to our error, please contact us so we can review the issue and provide an appropriate solution in accordance with applicable law.
We recommend using a trackable shipping service for returns and keeping your shipping receipt until the return has been completed.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method, unless otherwise agreed or required by applicable law.
The time it takes for the refund to appear in your account may vary depending on your payment provider and financial institution.
Any applicable shipping charges, return costs, or deductions will be handled in accordance with this policy and applicable law.
Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
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Items that have been used, damaged, or altered after delivery for reasons not attributable to us
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Products missing original packaging or accessories when these are necessary for the return
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Items returned without following the return authorization instructions provided by our customer service team
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect folding stool, please contact us as soon as possible, preferably within 7 days of delivery.
Please provide your order number, a description of the issue, and clear photos or other relevant details where available. This will help us assess the issue and determine an appropriate solution.
Depending on the circumstances and applicable law, the available solution may include a replacement, repair, refund, or another appropriate remedy.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests made within 24 hours after purchase may be accepted if the order has not yet been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, and the return procedure may apply.
This section does not limit any cancellation rights available under applicable law.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with a return, refund, or order cancellation, please contact us.
Business Name:
TEAMJOY ALL SAFE LLC
Chinese Company Name:
TEAMJOY ALL SAFE LLC
Customer Service Email:
Customer Service Phone:
+1 6319084836
Company Email:
Company Phone:
+1 6319084836
Business Registration Number:
+1 6319084836
Registered Address:
212 N. 2nd St. STE 100, Richmond, KY 40475, USA
Product Category:
Folding Stools
We appreciate your business and will do our best to assist you with any questions or concerns regarding your purchase.